Kaizen Conversations


Kaizen Conversations

Whether an employee is consistently late, not meeting performance standards, or struggling with personal issues, knowing how to communicate about difficult subject matters is critical for continuous improvement.

This 5-hour class, offered in-person or virtually, equips employees, supervisors, and managers to address challenging topics in a way that ensures a positive outcome for everyone.

Key Messages & Activities

  • Importance of providing feedback
  • Diagnosing what makes conversations difficult
  • Step-by-step tools to handle hard conversations
  • Understanding Conflict Styles
  • Using PDCA as a roadmap for communicating about challenging subjects
  • Common pitfalls to avoid
  • High impact case studies & dynamic role plays