Whether an employee is consistently late, not meeting performance standards, or struggling with personal issues, knowing how to communicate about difficult subject matters is critical for continuous improvement.

This 5-hour class, offered in-person or virtually, equips employees, supervisors, and managers to address challenging topics in a way that ensures a positive outcome for everyone.

Key Messages & Activities

• Importance of providing feedback
• Diagnosing what makes conversations difficult
• Step-by-step tools to handle hard conversations
• Understanding Conflict Styles
• Using PDCA as a roadmap for communicating about challenging subjects
• Common pitfalls to avoid
• High impact case studies & dynamic role plays