Kaizen Conversations
$375/Person
Gain the skills to confidently handle difficult conversations, whether addressing performance issues, tardiness, or personal challenges. This course equips employees, supervisors, and managers with tools to navigate sensitive topics constructively and ensure positive outcomes. Learn to provide effective feedback, diagnose what makes conversations difficult, and apply step-by-step strategies to manage tough discussions. Understand conflict styles and use PDCA as a roadmap for communication. Through case studies and role plays, participants will build practical experience and confidence in managing challenging conversations while avoiding common pitfalls.
Key Topics:
The importance of providing feedback
Diagnosing what makes conversations difficult
Step-by-step tools for handling tough conversations
Understanding conflict styles
Using PDCA as a roadmap for communication
Common pitfalls to avoid
High-impact case studies and dynamic role plays
Why Attend?
Effective communication is essential for continuous improvement, and this course empowers participants to approach challenging discussions with a problem-solving mindset. Learn to manage difficult conversations in a way that maintains relationships and drives positive results, helping to prevent conflict and encourage growth.
Target Audience:
This course is ideal for both new and seasoned leaders who wish to improve their communication skills and handle difficult conversations effectively.
Course Structure:
Kaizen Conversations is offered in two formats:
Two 2.5-hour sessions (live virtual via Zoom)
One 5-hour workshop (live virtual or in-person)
Both formats combine interactive discussions, real-world case studies, and dynamic role plays to ensure participants leave with practical, actionable skills.
Group Enrollment Discounts:
Empower your entire leadership team while maximizing your budget with our group enrollment pricing! Whether you’re training a small group of leaders or standardizing training company-wide, we offer flexible discount options to meet your needs:
Group Size: Discount:
8-10 5%
11-20 10%
21+ 20%
Invest in your leaders with a tailored training plan that aligns with your organization's goals. Reach out today to explore the best option for your team!
*Negotiable discount rates are available for groups larger than 60.